On-site Customer Training

On-site startup training for your staff helps ease your new process. Training covers everything you and your staff need to know about working with us. Training resources and instruction guides provide easy access to continual on-site assistance with any questions your staff may have.

Below are some training videos for you to utilize when training your staff on how to perform collections as well as our online support tools. As always, your account representative is available to assist if you have any questions.

How to Hook Up Your Dominion Equipment

How to Properly Identify Patients

How To: Shipping Urine Specimens to the Lab Using UPS or FedEx

How To: Using the White Poly Bags for Your Courier Pickup

How to Reset Your Label Printer

How to Properly Label & Package a Specimen Cup

Properly Securing Click Top Lid

How to Cancel an Order in Connect

How to Add a Test to an Existing Connect Order

How to Add a New Insurance in Connect

Complete Collection Process